Terms & Conditions
After you have contacted us and we have agreed on the cost of the accommodation and availability, we will send you a booking confirmation & payment request or Invoice for the amount. We ask you at this time to book your flights to guarantee and confirm the trip by paying the invoice. Our cancellation policy is 100% refund 14 days before your stay and so if you cancel your reservation before 14 days, we will provide a full refund.
Booking Terms & Conditions
The Beldi Collection (‘the Company’, “we”, “us” and “our”) accepts bookings subject to the following conditions. Except where expressly stated, these conditions only apply to accommodation booked by the client with the Company and which the Company agrees to provide as part of their contract with the client.
Your Accommodation Contract
The contract is between the Company and the client (“the client” and “you” in these conditions), being any person intending to attend any one of our accommodation properties, provided by the Company including any person who is added or substituted after booking. We both agree that English law (and no other) will apply to your contract and to any dispute, claim or other matter of any description which arises between us (except as set out below). We both also agree that any dispute, claim or other matter of any description (and whether or not involving any personal injury) which arises between us must be dealt with by the Courts of England, Wales, Scotland and Northern Island only. No employee of the Company other than a director has authority to vary or omit any of these terms. No promise of a discount or refund will be binding on us unless confirmed by us in writing.
Itinerary Change Policy
Due to the outdoors nature of your trip to our properties, changes to the booking may be necessary (for example; adverse weather or unsafe roads). We will let you know as soon as any changes may be needed to ensure your safety and in consultation with you, arrange a new booking within the same timeframe, where appropriate.
Very rarely, we may be forced by “force majeure” to change or terminate your booking after departure but before the scheduled end of your time away. This is extremely unlikely but if this situation does occur, we regret we will be unable to make any refunds, pay you any compensation or meet any costs or expenses you incur as a result.
If we cancel
The Company reserves the right to cancel a booking in any circumstances but will not cancel less than 2 weeks before the booking date except for force majeure or the client’s failure to make all payments (including the final balance and any surcharge) when due.
Except where otherwise expressly stated in these conditions, we regret we cannot accept liability or pay any compensation where the performance or prompt performance of our obligations under our contract with you is prevented or affected by or you otherwise suffer any injury, damage, loss or expense of any nature as a result of “force majeure”. In these conditions, “force majeure” means any event which we, the provider of the accommodation in question could not, even with all due care, foresee or avoid. Such events may include whether actual or threatened war, riot, civil strife, terrorist activity, industrial dispute, natural or nuclear disaster, adverse weather conditions, disease, fire and all similar events outside our control.
Our Responsibility for your booking
(1) We promise to make sure that the accommodation bookings we have agreed to provide, as applicable, as part of our contract with you are provided with reasonable skill and care.
(2) We will not be responsible for any injury, illness, death, loss (including loss possessions and loss of enjoyment), damage, expense, cost or other sum or claim of any description whatsoever which results from any of the following: –
the act(s) and/or omission(s) of the client(s) affected or any member(s) of their party or the act(s) and/or omission(s) of a third party not connected with the provision of your booking and which were unforeseeable or unavoidable or due to ‘force majeure’.
(3) Please note, we cannot accept responsibility for any services which do not form part of our contract. This includes, for example, any additional services or facilities which any supplier agrees to provide for you where the services or facilities are not advertised by us and we have not agreed to arrange them as part of our contract. Any optional excursions or activities arranged by us but booked by you directly with the supplier during your holiday do not form part of our contract as these are all arranged for you directly by the suppliers concerned.
(4) The promises we make to you about the services we have agreed to provide or arrange as part of our contract – and the laws and regulations of the country in which your claim or complaint occurred – will be used as the basis for deciding whether the services in question had been properly provided. Please bear in mind that standards of, for example, safety, hygiene, and quality may vary throughout the destinations and services involved and may be lower than or different to those applicable in the UK. If the particular services which gave rise to the claim or complaint complied with the local laws and regulations applicable to those services at the time, the services will be treated as having been properly provided.
Website/Advertising Material Accuracy
The information contained on our website and in our other advertising material is believed correct to the best of our knowledge at the time of printing or publication. However, errors may occasionally occur, especially with regards to exchange rates and information may subsequently change. You must therefore ensure you check all details of your chosen accommodation (including the price) with us at the time of booking.
Data Protection and Privacy
For the purposes of the Data Protection Act 1998, we, The Beldi Collection Limited, are a data controller. In order to process your booking, provide your accommodation and to help us give you a more personal service, we need to collect certain personal details from you. These details will include, where applicable, the names and contact details of party members, credit or debit card or other payment details and special requirements such as those relating to any disability or medical condition which may affect the chosen arrangements and any dietary restrictions which may disclose your religious beliefs.
We need to pass on your personal details to the companies and organisations who need to know them so that your accommodation can be provided (for example your hotel, other supplier, credit/debit card company or bank). We would also like to store and use your personal details for future marketing purposes. All details you give us in connection with your booking (including those relating to any disability or medical condition or your religious beliefs) will be kept but we will use only names and contact details for marketing purposes (unless you have indicated that you do not wish us to do so). We respect your privacy and do not sell, rent, trade or give away any of your personal information for any purpose.
To Secure your Booking
To secure a booking, the Company must receive payment of the total price. All clients (including anyone who is added or substituted at a later date), whether booking in person, by telephone, via our website, by e-mail or facsimile or by any other means, will be deemed to have agreed to the following four conditions:
- they have read and accepted our booking conditions and general information pages on our website.
- they appreciate and accept the risks involved in adventure travel where visiting our Desert Camp.
- they do not suffer from any pre-existing medical condition or disability which may prevent them from actively attending the properties – if any person suffers from any medical condition or disability which will or may affect their arrangements, please contact us before making your booking.
- the person making the booking warrants that he/she is at least 18 years old and has full authority to enter into a contract on the basis of these conditions on behalf of all persons named on the booking and confirms that all such persons are fully aware of and accept these conditions.
A booking is accepted and becomes definite only from the date when the Company issues a Booking & Payment Request or Invoice to the client who then makes the payment. It is at this point that a contract between the Company and the client comes into existence.
The Company or their agents reserve the right to decline any booking at their discretion.
If you book via our website, we will communicate with you by e-mail. You must accordingly check your e-mails on a regular basis. We may also contact you by telephone and/or post if we cannot, for whatever reason, contact you by e-mail. Certain documents may need to be sent by post. References in these conditions to “send” and “in writing” or similar include communication by e-mail. You should contact us by e-mail if you need to do so for any of the reasons mentioned in these booking conditions (for example, to request an amendment). All e-mails should be sent to: firstname.lastname@example.org
Payment for your accommodation
The balance of all monies due, including any surcharges applicable at that time, must be received by the Company before the date of your stay unless by special arrangement beforehand. In the case of non-payment of the balance by the due date, the Company reserves the right to treat your booking as cancelled and cancellation charges will apply.
Payment can be made by bank transfer or debit/credit card.
If you Cancel your Booking
Should the client wish to cancel, cancellation charges will be imposed. The cancellation charge at any time within 14 days of the stay date, will be 100% of the booking. Any time up to 14 days before the booking, cancellation may be made free of charge.
If you have a complaint
Should the client have a complaint about any of their accommodation arrangements, the client must tell the Company’s representative at the time. It is only if the Company know about problems that there will be the opportunity to put things right.
Failure to complain on the spot may result in the client’s ability to claim compensation, if applicable, from the Company being extinguished or at least reduced. If the client’s complaint cannot be resolved at the time, they should notify the Company in writing within 28 days of their return from their holiday.
Passports, Visas and Vaccinations
Clients are responsible for arranging, and must be in possession of, a valid, acceptable passport and any visas and vaccination certificates required for the whole of their holiday within which our accommodation bookings have been made.
Information about these matters or related items (climate, clothing, baggage, personal gear etc.) is given in good faith but without responsibility on the part of the Company. We regret we cannot accept any liability if you are refused entry onto any transport or into any country due to failure on your part to carry all required documentation. If failure to have any necessary travel or other documents results in fines, surcharges or other financial penalty being imposed on us, you will be responsible for reimbursing us accordingly.
Travel and Cancellation Insurance
Clients together with their personal property including baggage are at all times solely at their own risk. Clients are wholly responsible for arranging their own insurance and are responsible for ensuring that they have personal travel insurance with protection for the full duration of their stay with us, in respect of at least medical expenses, injury, death, repatriation, cancellation and curtailment, with adequate and appropriate cover. Clients should ensure that there are no exclusion clauses limiting or excluding protection for the type of activities included in their stay. Clients should satisfy themselves that all travel insurance purchased meets their particular requirements and should arrange supplementary insurance if need be.
Participation and Client Responsibility
Clients agree to accept the authority and decisions of the Company’s employees, leaders and guides whilst staying with the Company. If in the opinion of any such person(s) or any other person in a position of authority (such as, for example, a hotel manager), the health, level of fitness or conduct of a client at any time is endangering or appears likely to endanger the health or wellbeing of the client or any third party (including any other clients of the Company) or the safe, comfortable or happy stay at our accommodation, the client may be excluded from all or part of the activity without refund or recompense.
Where a client is excluded, the Company will have no further responsibility towards them (including any return travel arrangements) and we will not meet any expenses or costs incurred as a result of the exclusion. In the case of ill health, the Company may make such arrangements as it sees fit and recover the costs thereof from the client. If a client commits an illegal act (including, for example, causing any damage) the client may be excluded from the accommodation and the Company shall cease to have responsibility to/for them as above. No refund will be given for any unused services.
When you book with us, you accept responsibility for any damage or loss caused by you or any member of your party. Full payment for any such damage or loss (reasonably estimated if not precisely known) must be made direct to the accommodation manager at the time. If the actual cost of the loss or damage exceeds the amount paid where estimated, you must pay the difference once known. If the actual cost is less than the amount paid, the difference will be refunded. You will also be responsible for meeting any claims subsequently made against us and all costs incurred by us (including our own and the other party’s full legal costs) as a result of your actions. You should ensure you have appropriate travel insurance to protect you if this situation arises.